1.1 Accessori per Infissi is the sales portal of Tecnostyle SAS di Pesce Antonia & C. with VAT number and tax code 06063010729, registered in the Bari Business Register. The contract stipulated between Accessori per Infissi and the customer must be considered concluded with the tacit acceptance, even partial, of the order by Accessori per Infissi. By placing an order in the various ways provided, the customer declares to have read all the information provided to him during the purchase procedure and to fully accept the general and payment conditions transcribed.
1.2 The customer or consumer, once the online purchase procedure has been completed, will print or save an electronic copy and keep these general conditions of sale.
1.3 The customer is excluded from any right to compensation for damages or indemnity, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.
2.1The customer can only purchase the products present in the Accessori per Infissi electronic catalogue at the time of placing the order.
2.2 Correct receipt of the order is confirmed by Accessori per Infissi via an email, sent to the email address provided by the customer at the time of ordering. This confirmation message will report the date and time of execution of the order. The message will reiterate all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described.
2.3 In the event of non-acceptance of the order, the staff undertakes to ensure timely communication to the customer.
All prices indicated to the end user on the online portal are shown both with VAT (22%) excluded and included, clearly highlighting the difference. Product prices may change without notice. Despite the continuous updating of the catalog, it cannot be excluded that a price different from the actual one may have been entered by mistake. In any case, the correctness of the product prices is verified during the order processing process and subsequent shipping of the products. If, due to misunderstandings or other inconveniences, the price indicated on the site is lower than the correct selling price of a product, the customer will be contacted to verify whether he/she still wishes to purchase the product at the correct price. Otherwise, his/her order will be cancelled and refunded. If the correct price of a product is lower than that indicated on the site, the difference will be credited back based on the payment method selected and the order will be processed.
The images accompanying the product description sheet are purely indicative and have only an illustrative purpose to allow the best perception of the various colors. The images of the advertised products may not be perfectly representative of its characteristics, but may differ in color, size and accessories shown in the figure.
5.1 The images accompanying the product description sheet are purely indicative and have only an illustrative purpose to allow the best perception of the various colors. The images of the advertised products may not be perfectly representative of its characteristics, but may differ in color, size and accessories shown in the figure.
5.2 Bank Transfer - In case of purchase by bank transfer, the customer is invited to send a copy of the accounting in order to prepare the goods. The same will be processed when the credit of funds is visible on the current account.
5.3 Cash on delivery - In case of purchase by cash on delivery, the customer can make the payment upon delivery, paying the courier the total amount of the order. For cash on delivery, a supplement of €5.00 including VAT is added during the order phase, which becomes 1% of the total value of the order if the subtotal exceeds €500.00 including VAT. This payment method is only allowed for shipments in Italy. Furthermore, customers who select cash on delivery will be contacted to verify the authenticity of their order.
5.4 PayPal - In case of purchase via PayPal, at the same time as the conclusion of the online transaction, PayPal itself will immediately charge the amount relating to the purchase made.
6.1 Accessori per Infissi accepts orders with destination in Italy, in European countries within the EU and outside the EU and in all countries of the world.
6.2All orders are shipped with a specific and detailed sales document, which varies depending on the type of customer and the destination.
6.3 Shipping costs are the responsibility of the customer and are explicitly indicated at the time of ordering.
6.4 Accessori per Infissi cannot be held responsible for any delays in processing the order or in delivering the items ordered.
6.5 Upon delivery of the goods by the courier, the customer is invited to always accept the goods with a specific control reservation to verify the integrity of the content (damaged packaging). By placing the control reservation, any damage or anomalies must be communicated immediately to the courier who makes the delivery or to Accessori per Infissi within 14 days of delivery, according to the methods provided. In the event of the lack of control reservation, it will no longer be possible to contest any damage found after delivery.
6.6 In the event that the recipient is not present at the address indicated in the order during the first delivery attempt by the courier, a second attempt will take place on the following working day. In the event that the second delivery attempt is also unsuccessful, the goods will be stored at the nearest courier branch. The recipient may go to collect the goods no later than 7 working days after the opening of the storage, acknowledging any management costs charged. In the event that the address indicated by the customer is incorrect, the goods will be immediately stored. The maximum term within which the recipient may go to collect the goods will always be 7 working days after the opening of the storage. In the event of failure to collect, the goods will be returned to the sender and costs for a new shipment will be recalculated and charged.
7.1 The customer has the option of insuring the shipment of the purchased goods with a supplement of € 5.49 including VAT, which becomes 1% of the total value of the order if the subtotal exceeds € 549.00 including VAT. The insurance can be selected during checkout on the online portal. The insurance contract will cover risks of total and/or partial damage, total and/or partial loss, total and/or partial theft, excluding natural events. The refund will be made according to the value of the goods: the calculation of the compensable damage will be made on the basis of the real invoice value, without deductibles and excess. The customer is reminded that shipping insurance still requires acceptance of the goods with reservation of control at the time of delivery (see point 6.5).
7.2 Pursuant to art. 63 of Legislative Decree 206/2005, in contracts that place the obligation on the professional to provide for the shipment of the goods, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and other than the carrier, physically takes possession of the goods. However, the risk is transferred to the consumer already at the moment of delivery of the goods to the carrier, if the latter has been chosen by the consumer and such choice has not been proposed by the professional, without prejudice to the rights of the consumer against the carrier.
All products available in stock can be ordered on the online portal. However, there is a possibility that the online availability does not reflect the real one, as the updating of the quantity of the products could be subject to technical problems. Consequently, the customer is invited to always request the availability of the item of interest before placing the order. If one or more ordered items are not immediately available for shipment, Accessori per Infissi will promptly contact the customer and agree on the best solution.
9.1 If the customer is a consumer, i.e. a natural person who purchases the goods for purposes not related to his/her professional activity or does not make the purchase by indicating a VAT number in the order form, pursuant to Legislative Decree 206/2005 the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following points. This contract is governed by Italian law. In the case of a consumer user, the Court of residence or domicile of the consumer will be competent, if they are located in Italy. For any other dispute, the Court of Bari will be competent.
9.2 To exercise this right, the customer must send Accessori per Infissi a communication to this effect within 14 working days from the date of receipt of the goods. This communication must be sent via email to info@accessoriperinfissi.it, within the aforementioned 14-day period, by filling in the appropriate downloadable form HERE .
9.3 The right of withdrawal lapses completely in the event that the original condition of the product or its accessories/components (in particular motors, actuators and any type of electrical/electronic material) is altered, due to the lack of essential conditions of integrity of the goods (packaging and/or its contents), even partial use of the goods and/or any consumable materials, lack of the external packaging and/or the original internal packaging, lack of integral elements of the product such as manuals, cables, screws, accessories and any component contained in its original packaging, damage to the product for reasons other than transport.
9.4 The right of withdrawal applies to the product purchased in its entirety, it is not possible to exercise partial withdrawal of the purchased product. The purchased item must be intact and returned in its original packaging, complete in all its parts. In accordance with the law, shipping costs relating to the return of the item are always paid by the customer. The shipment, until receipt in our warehouse, is under the complete responsibility of the customer. In the event of damage to the item during transport, Accessori per Infissi will notify the customer of the incident within the fifth day of receipt of the item in its warehouse, to allow the customer to promptly file a complaint against the courier chosen by him and thus obtain reimbursement of the value of the item, if it had been previously insured. In this case, the product will be made available to the customer for collection by courier, simultaneously canceling the request for withdrawal. Accessori per Infissi is not responsible in any way for damage, theft and/or loss of goods returned with uninsured shipments. Upon arrival at the warehouse, the goods will be examined to assess any damage or tampering not resulting from transport. If the returned product is altered, Accessori per Infissi will withhold a percentage from the refund, as a contribution to the restoration costs.
9.5 Except for any repair costs for damages found to the original packaging, Accessori per Infissi will refund the customer the full amount of the goods paid, based on the payment method selected by the customer, within 14 days of receiving the goods.
9.6 For any problem or anomaly found, before taking the path of the complaint, the customer is invited to contact the Accessori per Infissi staff. In almost all cases, any problem or misunderstanding is resolved in a few hours.
9.7 In the event of forfeiture of the right of withdrawal for the cases indicated above, Accessori per Infissi will return the purchased goods to the customer, charging the same for the transport costs. VAT holders and those who purchase customized goods cannot exercise the right of withdrawal.
10.1 In addition to the specific guarantees that may be provided to the customer together with the delivered product, the legal guarantees provided by Italian law are also applicable to the sale of products purchased on the site. Pursuant to art. 130 of the Consumer Code, the seller is liable to the consumer for any lack of conformity existing at the time of delivery of the goods or which becomes apparent within 24 months of delivery of the goods.
10.2 To benefit from this guarantee, the customer must report the lack of conformity with a communication addressed to the seller indicating the defects and faults found. All products marketed enjoy the legal guarantee of conformity provided for by art. 128 et seq. of the Consumer Code which covers any lack of conformity of the items purchased, existing at the time of delivery and which become apparent within 2 years of delivery itself. Any defects or damages caused by accidental events or by the customer's responsibility for use of the products not in accordance with their intended use, or as a result of normal wear and tear, are excluded from the lack of conformity and, therefore, from the legal guarantee.
10.3 The customer may ask, at his choice, the seller to repair the goods or replace them, free of charge in both cases, unless the requested remedy is impossible or imposes disproportionate costs on the seller.
10.4 The consumer customer has the right to a proportional reduction in the price or to the termination of the sales contract, as provided for by art. 135 bis, paragraph 4, of the Consumer Code and, in particular, if: the seller has not carried out the repair or replacement within the terms and conditions set out in the Consumer Code, or has refused to bring the goods into conformity; if the lack of conformity is so serious as to justify the immediate reduction in the price or termination of the contract; if a lack of conformity occurs despite the seller's attempt to restore the conformity of the goods; if the seller has declared (or this is clearly evident from the circumstances) that he will not proceed to restore the conformity of the goods within a reasonable period or without inconvenience.
10.5 The consumer customer has no right to terminate the contract if the lack of conformity is only minor. Unless proven otherwise, it is presumed that any lack of conformity that becomes apparent within one year from the time the goods were delivered already existed on that date, unless this assumption is incompatible with the nature of the goods or the nature of the lack of conformity.
10.6 The consumer's request to enforce the guarantee of conformity of the products must be communicated to the seller. Accessori per Infissi reserves the right to verify the actual defect reported by the customer and to carry out the replacement only after such check. The request will be made only if the following documents are present in the returned package: copy of the purchase invoice or receipt of payment on delivery, order number and date, brief description of the defect found. The costs of returning the goods to the sender remain the responsibility of the customer.
11 The personal data requested during registration on the portal and/or during the order phase will be collected in order to satisfy the customer's requests. Such data will be processed for institutional, instrumental or related purposes to the activity of Accessori per Infissi to perform a service or one or more operations, contractually agreed, to fulfill legal obligations, for operational and management needs, for needs to monitor the progress of customer relations, for operational and strategic marketing purposes, for sending advertising material or commercial information. Personal data will not be transferred to third parties under any circumstances and for any reason. Accessori per Infissi guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree 196.06/2003. The data controller is Tecnostyle SAS located in Via G. Decaro Lotto L/19 Zona PIP in Noicattaro (BA). 7Pixel Srl, in the person of its legal representative pro tempore, is appointed as the data controller of the user's data for the management of comment requests within the Trusted Program of the site www.trovaprezzi.it. By registering on the site or by placing an order, you give tacit consent to the processing of personal data in accordance with Legislative Decree 196.06/2003.
12.1 The sales contract between the customer and Accessori per Infissi is deemed to be concluded in Italy and regulated by Italian Law. For the resolution of civil and criminal disputes arising from the conclusion of the aforementioned distance selling contract, territorial jurisdiction is unconditionally attributed to the Court of residence (or domicile) of the consumer, pursuant to art. 66-bis DLGS 206/205 of the Consumer Code. For any other dispute, the Court of Bari will have jurisdiction.
12.2 Pursuant to European Union Regulation no. 524/2013, it is necessary to inform the consumer about his right to resort to the European Dispute Resolution Body, as an alternative to ordinary courts. The consumer residing in Europe is informed that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial manner any dispute relating to contracts for the sale of goods and services stipulated online and/or deriving from the same. Consequently, the European consumer can use this platform to resolve any dispute arising from the online contract stipulated on this portal. The European ODR platform is available HERE.
Purchasing on Accessori per Infissi implies acceptance of the terms and conditions listed on this page. Accessori per Infissi adheres to the ethical code of the Italian Association of Electronic Commerce available HERE.
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